Career and Technical Education (CTE) Practice Exam

Which approach is least effective for fostering communication in a business environment?

1. A. Actively engaging with feedback

2. B. Broadcasting information to all employees

3. C. Ignoring non-verbal cues

4. D. Encouraging open discussion

The correct answer is: C. Ignoring non-verbal cues

Ignoring non-verbal cues is the least effective approach for fostering communication in a business environment because non-verbal communication plays a crucial role in conveying feelings, attitudes, and reactions. Body language, facial expressions, and eye contact often provide context that enhances or contradicts spoken words. When non-verbal signals are overlooked, misunderstandings can arise, and the effectiveness of messages can be significantly diminished. In contrast, actively engaging with feedback allows for a two-way dialogue, broadcasting information ensures that everyone is informed, and encouraging open discussion promotes an inclusive atmosphere where ideas and concerns can be shared openly. By respecting and interpreting non-verbal cues, communication can be more effective and cohesive in a workplace setting.