Career and Technical Education (CTE) Practice Exam

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Which of the following is NOT a key component of effective business communication?

Clarity
Feedback
Confusion
Conciseness

The correct answer is: Confusion

Confusion is not a key component of effective business communication because effective communication aims to convey messages in a clear and understandable manner. The intention behind business communication is to ensure that the recipient easily interprets the information being shared, which promotes understanding and collaboration. Clarity is essential as it ensures the message is easily comprehensible and avoids misunderstandings. Feedback allows for interactive communication, helping to confirm that messages have been received and understood correctly. Conciseness is important because it helps to convey information in a straightforward manner, making it easier for the audience to grasp the essential points without unnecessary detail. Each of these elements contributes positively to the effectiveness of business communication, while confusion directly undermines those efforts.