Career and Technical Education (CTE) Practice Exam

Which of these is an example of courteous phone behavior?

1. Increasing the audience's knowledge level

2. Vary pitch and inflection

3. Use voicemail to screen calls

4. Verify you are calling at a good time

The correct answer is: Verify you are calling at a good time

Verifying that you are calling at a good time is an example of courteous phone behavior because it shows respect for the other person's time and circumstances. This practice establishes a mutual understanding and demonstrates consideration, as it acknowledges that the person you are calling may have other commitments or may not be available to talk at that moment. It creates a more positive interaction and helps set the tone for a respectful conversation. In contrast, other choices may not reflect courteous behavior in the same way. Increasing the audience's knowledge level focuses more on the content and delivery of information rather than the interpersonal aspect of the call. Varying pitch and inflection pertains to vocal technique and communication style, which enhances the effectiveness of the message but does not directly address respect for the listener's time. Using voicemail to screen calls is more about the caller's convenience and may come off as impersonal, potentially disregarding the immediate needs of the caller on the other end.